Privacy Policy
This Privacy Policy explains how Winberry collects, uses, stores, and protects personal information belonging to players who register an account, browse the site, or otherwise interact with our services. It applies to all visitors and registered account holders in Canada and describes the categories of data we process, the purposes behind that processing, the role of cookies, how information may be shared with third parties, how long records are retained, and the rights available to users regarding their own data. Reading this document alongside our other legal pages, including the terms governing account use, helps ensure players understand how their information is handled throughout their time with the platform.
Who This Policy Covers
This policy applies to anyone who visits the Winberry website, creates an account, deposits or withdraws funds, contacts support, or otherwise engages with the platform’s services. Winberry operates under a license issued by Anjouan Gaming, Union of Comoros, and is operated by 3-102-937610 SRL. The minimum age to register and hold an account is 19 years, except in Alberta, Manitoba, and Quebec, where the minimum age is 18. Age verification is a mandatory part of registration and account maintenance, and any account found to belong to a person below the applicable minimum age will be closed and associated funds handled in accordance with the terms governing the account.
Because online gambling involves financial transactions and identity verification, the categories of personal data we collect are somewhat broader than a typical retail website. We ask that all users read this policy carefully before submitting personal information, and contact our support team through live chat, email, or phone if any part of this document is unclear.
Information We Collect
We collect information directly from users during registration, deposits, withdrawals, identity verification, and customer support interactions. We also collect information automatically through the use of cookies and similar tracking technologies while a user browses the site. The table below summarizes the main categories of data processed and their general purpose.
| Category of Data | Examples | Purpose |
|---|---|---|
| Identity information | Full name, date of birth, address | Age and identity verification, fraud prevention |
| Contact details | Email address, phone number | Account communication, support, security alerts |
| Financial information | Payment method details, transaction history | Processing deposits and withdrawals, anti-money-laundering checks |
| Account activity | Login history, game history, bonus usage | Account security, responsible gaming monitoring, service improvement |
| Technical data | IP address, device type, browser type | Site functionality, security, fraud detection |
| Communication records | Support chat logs, emails | Customer service quality and dispute resolution |
We do not request more information than is reasonably necessary to operate the account, comply with licensing obligations, and meet anti-money-laundering and know-your-customer requirements. Where a user chooses not to provide certain requested information, some services, including withdrawals, may not be available until verification is complete.
How We Use Personal Information
Personal data is used for several defined purposes, and we do not use information collected for gambling account management for unrelated commercial purposes without a lawful basis. The primary uses include verifying player identity and age, processing deposits and withdrawals, detecting and preventing fraud or money laundering, maintaining the security of the platform, providing customer support, and monitoring account activity for signs of harmful play so that responsible gaming tools can be applied where appropriate. We may also use contact details to send account-related notices, security alerts, and information about changes to our terms or policies.
Where data is used to communicate about account activity such as bonus eligibility or wagering progress, this is done for administrative and compliance purposes rather than promotional messaging. Any bonus-related record keeping, including tracking of wagering requirements, maximum bet limits while a bonus is active, or validity periods described in our bonus terms, is treated as account data subject to the same protections as other financial and activity records.
Cookies and Tracking Technologies
Winberry uses cookies and similar tracking technologies to operate the website, remember user preferences, and understand how the site is used. Cookies are small text files stored on a user’s device that allow the site to recognize returning visitors, keep a session active while logged in, and gather aggregated statistics about site performance. Some cookies are strictly necessary for the site to function, such as those that maintain a secure login session, while others are used for analytics or to remember display preferences such as language settings.
Users can control or disable cookies through their browser settings, though disabling certain cookies may affect the functionality of the site, including the ability to remain logged in or to access certain features smoothly. We do not use cookies to collect sensitive financial details directly, and any cookie-based analytics data is generally handled in aggregated or pseudonymized form. Where local law requires cookie consent to be obtained before non-essential cookies are set, we aim to present that choice to users on their first visit.
Sharing of Information with Third Parties
Personal data may be shared with select third parties where necessary to operate the platform and comply with legal obligations. This can include payment processors handling deposits and withdrawals such as Interac, card networks, e-wallet providers, and cryptocurrency payment processors; identity verification providers who assist with know-your-customer checks; regulatory or licensing authorities where required by law; and service providers who support hosting, security, or customer communication functions. We require that any third party handling personal data on our behalf applies appropriate safeguards consistent with the purpose for which the data was shared.
We do not sell personal data to unrelated third parties for independent marketing purposes. Where information is shared with payment providers to complete a transaction, only the data necessary to process that transaction is transmitted. Any transfer of data outside of the jurisdiction in which it was collected is handled with attention to maintaining an appropriate level of protection, recognizing that our licensing structure and payment partners may operate across multiple jurisdictions.
Data Retention
Winberry retains personal data for as long as necessary to fulfil the purposes described in this policy, including the operation of the account, compliance with anti-money-laundering and licensing obligations, and resolution of any disputes or complaints. Financial and identity verification records are typically retained for a period following account closure to meet regulatory recordkeeping requirements. Once the retention period has passed and there is no ongoing legal or compliance reason to keep the data, it is deleted or anonymized in accordance with our internal data handling procedures.
Users who close their account or request deletion of their data should understand that certain records, particularly those tied to financial transactions or identity verification, may need to be retained for a defined period even after account closure, in line with licensing and anti-fraud obligations.
Security Measures
Winberry uses SSL-encrypted connections to protect data transmitted between a user’s device and our servers, and account access is protected through login credentials that users are responsible for keeping confidential. Financial transaction data is handled through payment partners who apply their own security standards for processing deposits and withdrawals. Internal access to personal data is limited to personnel who require it to perform their role, such as customer support, compliance, or technical staff.
While we take reasonable steps to protect personal information, no online system can guarantee absolute security. Users play an important role in protecting their own account by choosing a strong password, avoiding sharing login details, and reporting any suspected unauthorized access to customer support immediately. If a security incident affecting personal data is identified, we take appropriate steps to investigate and, where required by law, notify affected users and relevant authorities.
User Rights Regarding Personal Data
Users generally have the right to request access to the personal data we hold about them, to request correction of inaccurate information, and to request deletion of data where there is no overriding legal or compliance reason to retain it. Users may also request information about how their data is being used or shared. Requests of this kind can be submitted through our customer support channels, and we aim to respond within a reasonable timeframe once identity has been confirmed.
Because gambling accounts are subject to anti-money-laundering and licensing requirements, some data cannot be deleted immediately upon request, particularly where retention is required by applicable law or by the terms of our gaming license. In such cases, we will explain the reason for retention rather than deleting the record outright.
Responsible Gaming and Data Use
Winberry monitors account activity, including deposit patterns, session length, and gameplay behaviour, partly to support responsible gaming obligations. Data collected for this purpose may be used to identify signs of harmful play and to offer relevant player protection tools, such as deposit limits, time-outs, and self-exclusion, all of which are available directly within the account settings. This use of data is intended to support player welfare rather than for promotional targeting.
We remind users that the minimum legal age for gambling in Canada is 19, with the threshold lowered to 18 in Alberta, Manitoba, and Quebec. Age verification data collected during registration and, where applicable, during later account reviews is used specifically to confirm that only eligible players hold active accounts. Players from Ontario are not accepted on the platform, and any account information suggesting Ontario residency may be reviewed as part of our compliance checks. Anyone concerned about their own gambling behaviour, or that of someone close to them, is encouraged to review the account’s responsible gaming tools and to reach out to independent support organizations if additional help is needed, further information on which can be found through the responsible gaming resources referenced on this site.
Bonus-Related Data Handling
Where a player participates in account features governed by bonus terms, such as the multi-deposit welcome package or ongoing promotions like cashback, the Fortune Wheel, or slot tournaments, certain activity data is recorded to administer those features accurately. This includes tracking wagering progress toward requirements such as the standard 40x deposit-plus-bonus wagering condition, the 35x wagering condition applied to free spin winnings, and adherence to maximum bet limits while a bonus is active. This data is used strictly to determine eligibility and correct calculation of bonus-related balances and is treated with the same confidentiality as other account records.
Detailed rules governing bonus eligibility, wagering requirements, and validity periods are set out separately in our terms and conditions documentation and are not repeated here in full, though the underlying activity data used to enforce those rules falls within the scope of this Privacy Policy.
Children and Minors
Winberry does not knowingly collect personal data from individuals below the applicable minimum gambling age in their province of residence. If we become aware that an account has been created by, or on behalf of, a minor, the account will be closed and appropriate action taken in line with our terms and applicable law. Parents or guardians who believe a minor has created an account are encouraged to contact customer support so the matter can be reviewed promptly.
Changes to This Policy
Winberry may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data handling practices. Where changes are material, we aim to make reasonable efforts to bring them to the attention of registered users, such as through an account notification or a notice on the website. Continued use of the account after such changes take effect is generally treated as acceptance of the revised policy, though users are always encouraged to review this page periodically.
Contacting Us About Privacy
Users with questions about this Privacy Policy, or who wish to exercise any of the rights described above, can reach our support team through live chat, email, or phone, available 24 hours a day in English and French. When contacting support about a data-related request, providing sufficient information to verify identity helps us respond accurately and securely. We aim to treat every privacy-related inquiry with the same seriousness as a financial or account security matter, given the sensitivity of the information involved.
For general account information, including details about deposits, withdrawals, and available games, users can visit the Winberry homepage, review payment options on the payment methods page, or explore game offerings such as the online slots section.