Terms and Conditions

These terms and conditions set out the rules that apply when a player registers an account with Winberry and uses the site to play casino games for real money in Canadian dollars. They cover eligibility, account rules, deposits and withdrawals, the conditions attached to any bonus funds or free spins, fair play, responsible gambling, and the general legal framework that governs the relationship between the player and the operator. By creating an account and using the site, a player confirms that they have read, understood, and agreed to be bound by these terms in full.

Acceptance of Terms

Access to Winberry and use of any of its games or services is conditional on acceptance of these terms and conditions, together with any related policies referenced throughout the site, including the privacy policy and the responsible gaming information. If a player does not agree with any part of these terms, they should refrain from registering or using the site. The operator reserves the right to amend these terms from time to time to reflect changes in applicable law, licensing requirements, or operational practice, and continued use of the account after such changes constitutes acceptance of the revised terms.

Eligibility and Age Restriction

Winberry is intended for players who meet the minimum legal age for online gambling in their province of residence. The general minimum age to register and play is 19, except in Alberta, Manitoba, and Quebec, where the minimum age is 18. Age verification may be requested at any stage of the account lifecycle, and any account found to belong to a person under the applicable minimum age will be closed, with funds handled in accordance with applicable regulation. Players from Ontario are not accepted on this platform, and residents of other jurisdictions where online gambling is prohibited or restricted by local law are also not eligible to register.

Each player may hold only one account. Duplicate accounts, accounts registered using false information, or accounts opened on behalf of a third party are prohibited and may result in suspension or closure. Winberry operates under a licence issued by Anjouan Gaming, Union of Comoros, and the platform is operated by 3-102-937610 SRL. Players are encouraged to confirm that online gambling is lawful in their specific province or territory before registering.

Account Registration

Registration requires a player to provide accurate, current, and complete personal information, including full name, date of birth, contact details, and any other information reasonably requested for identity verification purposes. Players are responsible for keeping their login credentials confidential and for all activity that occurs under their account. Any suspected unauthorized use of an account should be reported through the available support channels as soon as it is discovered.

As part of standard verification procedures, Winberry may request identification documents, proof of address, or proof of payment method ownership before processing withdrawals. Verification is typically completed within twelve hours of submission of the required documents and must be finalized before a first withdrawal is released. Deposited funds must be wagered at least three times before a withdrawal request can be processed, in line with standard turnover requirements applied across the platform.

Deposits and Withdrawals

All balances, deposits, and withdrawals on Winberry are processed in Canadian dollars, with no currency conversion applied for players in Canada. A range of payment methods is available, including Interac e-Transfer, major debit and credit cards, digital wallets, and selected cryptocurrencies. Deposit processing is generally instant across supported methods, while withdrawal timeframes vary by method, as summarized below.

Withdrawal requests may show as pending for up to 24 hours before processing begins, with processing itself starting from as little as 15 minutes for some methods once approved. Verified players may receive priority processing on payout requests. Daily and monthly withdrawal limits apply, with a standard daily maximum of C$1,500 and a monthly maximum of C$15,000, subject to a weekly cap of C$5,000; players with a sustained high-volume playing history may be granted individually raised limits. No withdrawal fees are applied once the required deposit turnover has been met. The operator reserves the right to request additional verification before releasing larger withdrawals or where irregular account activity is detected.

Bonus Terms and Conditions

Bonus funds and free spins, where credited to an account, are subject to specific conditions that govern how they can be used and converted into withdrawable funds. These conditions apply regardless of how a bonus is presented on the site and are described here as binding rules rather than as an offer. A multi-deposit welcome package structure exists on the platform, under which a player may be presented with a choice on each of up to four qualifying deposits between a larger bonus match or a smaller match paired with a larger batch of free spins. The minimum qualifying deposit for this structure is C$35, and free spins are typically credited to designated slot titles with a fixed spin value.

The general wagering requirement applied to deposit-plus-bonus funds is 40 times the combined deposit and bonus amount, to be completed within 168 hours (seven days) of the bonus being credited. Winnings generated from free spins carry a separate wagering requirement of 35 times the winning amount, to be completed within 24 hours. While a bonus is active, a maximum bet per spin or round of C$7 applies, and exceeding this limit may void the bonus and any winnings associated with it. Conversion of bonus winnings into withdrawable funds is capped, generally at C$679 or ten times the bonus amount, whichever is lower, with a higher cap applying to certain spins-heavy options within the welcome structure.

Wagering contribution varies by game type: slot games generally contribute 100% toward wagering requirements, while jackpot games and live dealer games contribute 0%. Bonus funds are credited to a separate bonus balance and are only released to the withdrawable balance once the associated wagering requirement has been fully met. Each stage of a multi-deposit bonus structure activates on its corresponding deposit and is generally expected to be used before the following deposit is made. No promotional code is required to activate the primary welcome structure, as it is applied automatically to the account. Additional bonus mechanics referenced on the platform, including cashback, a prize wheel, a points-based bonus shop, slot tournaments, rotating reload bonuses, personal promotional codes, and an app-installation bonus, are each governed by their own specific terms made available at the time they are offered, and the wagering, timing, and eligibility rules described in this section apply as a general baseline unless stated otherwise for a specific promotion.

The operator reserves the right to withhold or reclaim bonus funds and associated winnings where evidence of bonus abuse, use of prohibited betting patterns, or breach of these conditions is identified. Players who wish to decline a bonus offer may generally do so through the account settings or by contacting support before the bonus is credited.

Game Rules and Fair Play

All games offered on Winberry are provided by third-party software providers and are subject to independent testing for randomness and fairness. Random number generators used across slot and table games are certified to ensure outcomes are statistically random and not influenced by the operator. Certain instant and crash-style games use provably fair mechanics, allowing outcomes to be independently verified where such functionality is provided by the game supplier. Game rules, paytables, and return-to-player percentages are made available within each individual game and should be reviewed before real-money play.

In the event of a demonstrable technical malfunction affecting a game round, the operator reserves the right to void the affected round and, where applicable, refund the wager. Demo or practice versions of games, where available, do not involve real money and any simulated winnings in demo mode cannot be withdrawn.

Responsible Gambling

Winberry is committed to supporting responsible play and provides tools that allow players to manage their gambling activity. These include deposit limits, time-outs, and self-exclusion, all of which can be configured or requested through the account settings or by contacting support. Players are encouraged to treat gambling as a form of entertainment rather than a source of income, to set personal limits before playing, and to avoid chasing losses. The minimum legal age to gamble on this platform is 19 in most provinces, and 18 in Alberta, Manitoba, and Quebec, and age verification checks may be applied at registration or before withdrawal to confirm compliance.

Players who feel their gambling activity has become difficult to control are encouraged to make use of these tools and to seek support from independent organizations that specialize in problem gambling, many of which offer confidential helplines and counselling services across Canada. Responsible gaming information is also available in a dedicated section of the site, and support staff can provide guidance on the tools available within the account.

Prohibited Activities

Players agree not to use the platform for any unlawful purpose, including money laundering, fraud, or the use of stolen payment methods. Use of bots, automated scripts, or any software designed to gain an unfair advantage in games is prohibited. Collusion between players, exploitation of software errors, and attempts to manipulate bonus mechanics through coordinated or artificial betting patterns are also prohibited and may result in account suspension and forfeiture of funds. Players are expected to fund their accounts using payment methods registered in their own name.

Restricted Regions

Winberry does not accept players from Ontario, and residents of other jurisdictions where online real-money gambling is restricted or prohibited under local law are not permitted to register or maintain an account. It remains the player’s responsibility to confirm that participation in online gambling is lawful in their specific place of residence before registering. Accounts identified as belonging to players from a restricted region may be closed, and any applicable funds handled according to the circumstances and applicable regulation.

Privacy and Data

Personal and account information collected during registration and ongoing use of the platform is handled in accordance with the site’s privacy policy, which describes what data is collected, how it is used, and the rights available to players regarding their information. Data is protected using SSL-encrypted connections, and access to sensitive information is limited to what is necessary for account verification, payment processing, and regulatory compliance. Players can review the full details of data handling practices in the dedicated privacy policy.

Account Suspension and Closure

The operator reserves the right to suspend or close an account where there is reasonable suspicion of a breach of these terms, fraudulent activity, underage access, or activity originating from a restricted region. Where an account is suspended pending investigation, any withdrawal requests may be paused until the matter is resolved. Players may also request voluntary closure of their account at any time through the account settings or by contacting support, and any eligible balance will be handled in accordance with these terms.

Limitation of Liability

Winberry provides its services on an as-available basis and does not guarantee uninterrupted or error-free access to the platform at all times. To the extent permitted by applicable law, the operator is not liable for indirect or consequential losses arising from use of the site, including losses resulting from technical faults, delays in payment processing, or third-party service interruptions. Nothing in these terms is intended to exclude liability that cannot lawfully be excluded under applicable consumer protection law.

Complaints and Dispute Resolution

Players who have a concern about their account, a transaction, or any aspect of their experience on the platform are encouraged to raise it through the available support channels, including live chat, email, or phone, all of which are available in English and French on a 24/7 basis. Winberry aims to acknowledge and address complaints promptly and in good faith. Where a complaint cannot be resolved directly through support, players may be directed to an applicable independent dispute resolution mechanism associated with the operator’s licensing framework, details of which can be requested through support.

Governing Law

These terms and conditions are governed by the laws applicable to the operator’s licensing jurisdiction, Anjouan Gaming, Union of Comoros, without prejudice to any mandatory consumer protections that may apply to players under the law of their province of residence in Canada. Any dispute arising from these terms will first be addressed through the complaints process described above before other remedies are pursued. Players are encouraged to review these terms periodically, alongside the responsible gaming information available on the site, to remain informed of the rules governing their use of Winberry.